Question 1

Are you accepting new patients?

Accepted Answer

Yes! As a new patient of Douglas F. Chitsey, DDS, your first appointment will include an exam and x-rays to diagnose all of your dental needs. We will answer your questions and go over your suggested treatment plan, pricing options, and will help you schedule any future appointments.

Question 2

What do I need to bring to my first appointment?

Accepted Answer

You will need a photo ID, insurance card, list of medications you are currently taking, and the phone number of your medical doctor. You will be asked to complete a patient registration form and medical and dental history forms. If you'd like, you can print the forms HERE to fill them out prior to your appointment, or you can fill out the forms when you arrive at Dr. Chitsey's office.

Question 3

Are x-rays necessary?

Accepted Answer

Absolutely. It is impossible to see directly between the teeth or under the gums or bone without the use of dental radiographs. Many diseases and conditions can only be detected with the use of dental x-rays. X-rays allow dentists to detect disease and other conditions much sooner than the clinical examination alone.

Question 4

Can I schedule an appointment for just a cleaning?

Accepted Answer

An exam along with the necessary x-rays to determine your oral health is an essential first step. The hygienist will perform cleanings based on your oral health.

Question 5

What insurance plans do you accept?

Accepted Answer

We are contracted with most major insurance companies' PPO plans, including Delta Dental Premier, MetLife, Aetna, Cigna, Humana, Guardian, and United Healthcare. We suggest that you call your insurance company to make sure our office is in your network. We do not accept HMO, discount cards, Medicare, Medicare Advantage plans, or Medicaid.

Question 6

Are payment plans available for my dental treatment?

Accepted Answer

Payment is due when services are rendered. We accept many types of dental insurance and will process your claim upon receipt of your co-payment. Financing is available through Care Credit, which is easy to apply for at carecredit.com or 800-859-9975.

Question 7

Why didn't my insurance pay in full for my services?

Accepted Answer

Traditional, fee-for-service insurance benefits are determined by a "usual and customary" formulation created by your insurance carrier. You will need to contact your insurance carrier directly to answer your question.

Question 8

Why did I get a bill from you? My insurance will pay for my services.

Accepted Answer

All accounts with a balance owed are billed monthly. We bill insurance carriers as a courtesy to our patients; however, the patient is financially responsible for all balances due.

FAQ

Frequently asked questions